Verizon 5G Home Internet: The Good and the Bad. My Full Review in 2024

If you’re using cable internet and paying more than you’d like, you may be able to drastically reduce your internet bill by switching to newer technologies like fiber or 5G wireless home Internet.

In this article, I’ll talk about my experience with Verizon 5G Home Internet, a wireless solution for home Internet access. Note, this is NOT the same as Verizon FIOS, which is a fiber optic cable solution.

I want to stress that THIS IS NOT A SPONSORED POST! I paid for Verizon’s 5G Home Internet service myself because I wanted to find a cheaper, more reliable alternative to cable Internet and share the experience with y’all!

What Is Verizon 5G Home Internet?

With Verizon 5G Home Internet, you get your Internet access through an Internet gateway box that communicates with the nearest Verizon cell tower wirelessly. It’s very much like using a cell phone as an Internet hotspot. The Verizon Internet Gateway box even has a phone number assigned to it! If this sounds disconcerting to you, it did to me also. Could this have as much bandwidth as a direct cable connection? Keep reading.

Cost – Updated August 2023

In August 2023, Verizon changed its pricing structure. The lowest plan is $60/month or $50/month with autopay, limited to 100 Mbps download speed. That is still a good deal for many folks, since 100 Mbps is plenty of bandwidth for households with one or two people.

If you have a qualifying Verizon wireless plan you can pay as little as $35/month.

If you want up to 300 Mbps download speeds, you can get the 5G Home Plus plan for $80/month or $70/month with autopay, or $45/month with a qualifying cellular plan.

Setup and Installation

A few days after I ordered the service, I received the Verizon Home Internet Gateway, a clean white cube with a power jack and two Ethernet ports… and no cable going to Verizon!

I wasn’t even aware of this when I ordered the service, but the unit includes a built-in Wi-Fi router! I also love the fact that the box has two Ethernet ports. That should make it unnecessary for a good number of people to have to buy an additional router.

Setup was stupidly easy. I plugged in power and waited for it to boot up and configure. When it was done, I connected an Ethernet cable from the gateway to my computer and used the web app to set up my Wi-Fi network name and password. Voila! I was up and running in minutes! Wow!

You can also set up the box via Wi-Fi using the settings printed at the bottom of the unit.

Aside from the quick start card, no manual was included with the unit. But you can download the manual for the ARC model or for the ASK model.

My Download Speed

I immediately measured download speeds of 300 Mbps – the max speed of my plan! I was amazed to be getting this from basically a cell phone signal! Note that the cheapest plan is now limited to 100 Mbps, but this is still plenty of bandwidth for most people.

I’ve been using the service for almost a year now and my typical download speed is between 240 and 280 Mbps. Still better than cable for me.

Over the past year, my cable download speed had been around 90mbps, probably due to deteriorating coax cabling in my home. That was one of the things that made a wireless Internet solution appealing to me. Note that other folks are able to get faster Internet speeds with cable.

I must stress though that your mileage may vary depending on how far away you live from your closest cell phone towers and how many other people are using that tower at that time.

And, not everyone can get 5G Home Internet. Check the Verizon website to see if you’re in range.

The Built-In Wi-Fi Router: Understanding Its Limits

Because the Verizon Home Internet Gateway box includes a built-in Wi-Fi router, I went ahead and tried it out. For the first month, it worked great, with good signal strength that reached throughout my two-story home and even into my garage below that. After a month though, my signal strength inexplicably fell off a cliff. I noticed it when my outdoor Ring cameras went dead due to low Wi-Fi signal. Inside my home the signal strength was fine.

I can’t explain the sudden dropoff. Perhaps there was some new signal interference from a neighbor?

In any case, I’m not really counting this against Verizon, because I wouldn’t expect a built-in Wi-Fi router with no external antennas to have as good a range in a two-story home as a dedicated Netgear router with three external antennas!

If you live in a one-bedroom apartment or a single-story home, the built-in Wi-Fi router probably will be just fine for you. It will probably work in a lot of two-story homes as well.

But, a lot of the low online ratings for Verizon Home Internet stem from complaints about the Wi-Fi range. Well, the built-in gateway router is not intended to be as good as a dedicated Wi-Fi router with external antennas that you can get at Best Buy. If you live in a large multi-level home you’ll probably want to use a dedicated router made by Netgear, Asus, or other reputable manufacturers.

In addition, I’ve read that the onboard Wi-Fi router is limited to 10 devices at 2.4GHz and 30 devices at 5.0GHz. Again, the solution is to hook up your own Wi-Fi router as described next.

I had one commenter, Tom, tell me that he complained about the Wi-Fi range to Verizon and they sent him a Wi-Fi extender, free of charge! Something to try if you don’t mind waiting on hold with customer support.

Using an External Wi-Fi Router

Connecting an external Wi-Fi router to your Verizon Home Internet gateway is pretty easy.

You’ll want to do this using a device with an Ethernet port (i.e., don’t rely on Wi-Fi to do these settings). The reason is that you’ll be shutting off Wi-Fi on your gateway, and if anything goes wrong and you need to turn it back on, the only way to do that is to use Ethernet.

On the Verizon Gateway web portal, go to Network -> LAN -> IP Passthrough and turn it on. Once you do that, Wi-Fi will be turned off and Internet access will be routed out of the LAN2 port of the gateway. Plug in your router into that port and you should be good to go! Read my full instructions here.

The Bad: Creating My Account

As soon as I submitted my order for the service, I got an email prompting me to create a Verizon account online. When I tried to do so, the website didn’t recognize my device phone number or my account number. I called Verizon customer service and they advised me to wait for the gateway to arrive and set that up first before setting up an account.

So, I did that but got the same error. I tried logging in so many times that my account got locked, so I called again and they reset my account. Unfortunately, the reset code had to be sent by regular U.S. Mail because the phone number on file was that of my gateway, which of course is unable to receive text messages. Agh!

After that, I could finally log into the website and set up automatic billing (which you need to do to get the $10 monthly discount on the service). But, I still couldn’t log into the iPhone app. I called again, and they reset my account yet again, which meant waiting for another code in the mail.

That didn’t solve the problem either. At this point, I resigned to just using the website. There are also some settings that just time out when I try to change them, like the contact phone number. I was only able to change this by calling customer service yet again.

This was just my experience; I know others have had a seamless account creation experience. My issues might be due to the fact that I used to have a Verizon wireless cell phone account a long time ago because I saw this message on the site: “This email is linked to another line on this account. You’ll need to login to that line to manage preferences.” I’m guessing it’s getting confused with my old account.

To their credit, it was always pretty easy to get a Verizon customer service agent on the phone, something that can’t be said for all Internet providers.

Inaccurate IP Address Geo Location

Some folks who watch local TV channels on streaming services like Hulu and YouTube TV have reported that their location is not reported correctly to these services and therefore they are not able to watch their local channels on these services.

There are two dimensions to this problem.

The first is that Verizon is expanding rapidly and using new IP blocks that have not been updated with the correct location yet in the IP Geo Location databases. Eventually, these will be corrected.

If you go to https://iplocation.io/, you can enter your IP address (Google “what is my IP address”) and see what location that IP is pegged to. You can also do the same thing at the MaxMind website. If your location is incorrect, you can submit a request for correction there as well.

The second issue is that the IP address of the gateways is not fixed, so it may change. You might have an IP address with the correct location one day and one with the wrong location the next.

One solution to these issues is to use a VPN service with an IP address geo-located in your area.

So, just something to consider if you stream local TV channels. Personally, I use a TV antenna for local channels so I don’t have this problem, but not everyone can get broadcast TV signals.

Reliability vs. Coax Cable Internet

Despite the account creation headaches, I still like Verizon’s actual 5G Internet service overall. So far, it’s been fast, reliable, and trouble-free, and it has saved me hundreds of dollars in the first year.

I believe that using CATV coax cable to send high-speed data is going to go obsolete, kind of like DSL. With DSL, data was being sent over analog phone lines, something not intended for that purpose. Similarly, with cable, high-speed data is being sent over coax originally intended for analog TV signals. I believe the current ideal methods for sending high-speed data are either fiber or 5G wireless.

We’ll see what happens, but I’m betting that 5G will be more reliable than cable Internet.

My cable Internet would go down at least a few times a year, for a few hours at a time. I don’t blame the cable company for that though; it’s just the nature of physical cables that they are prone to breakage if a tree knocks down a telephone pole, or whatever. And It takes time for the cable company to find the fault, and send a truck out to fix it. A few hours of downtime is pretty good.

Another thing is that cable Internet will go down whenever the power goes out. My building has a powered junction box for cable, and when that loses power, Internet for the whole building goes out. With 5G, if you can power your gateway box, you might still be able to have Internet access. Check out this story from reader Peter:

I got Verizon 5G internet around Christmas, and it is working great. I still have Comcast, because I refuse to cut the cable TV cord. But during a recent storm and 3-day local power outage, the Verizon internet continued working, while the Comcast went down until PG&E power was restored. We have a backup generator, but without Internet or cable TV it can get lonely.

I’m hoping that cell towers will be more resistant to interruptions due to high winds, storms, earthquakes, and so on. So far it seems so.

Perks?

Finally, Verizon offers various perks for signing up. When I signed up, they offered a $50 DoorDash food delivery service gift card and a $50 Verizon gift card. Note that you have to register to get these perks after you create your account, or else you won’t get them. It’s unfortunate that they don’t come automatically.

My Doo Dash gift card (actually, it is an email with a discount code) arrived very quickly, within a few days if I remember correctly.

The Verizon “gift card” took over thirty days to arrive by email, but there is a portal where you can check status. I was hoping I could use this “gift card” on anything, like a debit card, but it really is just a $50 discount code for the Verizon store. I used it to buy a phone charger and cable since I’m always using those. But again, the Verizon store website was terrible, and it was hard to find where to enter the code, and even after I did, the site eventually “lost” my gift card balance. I got on chat and completed the order manually through them, but it was a hassle.

Verizon 5G Home Internet – Should You Get It?

Despite these website issues, Verizon 5G has been a good deal for me and I’m saving $30/month. If you’re sick of the rising cost of Internet access, and you’re getting Internet from a cable TV provider, I would recommend checking to see if you can get 5G Internet access from Verizon or T-Mobile.

Just keep in mind that while Verizon 5G works great for most people, it doesn’t work for some people in some locations. So, don’t cancel your existing service immediately when you get Verizon! Keep your old ISP for the first month. If Verizon doesn’t work for you, cancel it and revert to your old ISP. I don’t recommend messing around with Verizon customer support for very long. If they can’t solve it pretty quickly, cancel it.

I’ll keep this article updated with any new developments, and you can check out my YouTube channel for quarterly updates on my Verizon 5G experience!

How much are you paying for Internet access? Any questions or comments? Leave a comment below! – Brian

If You’re Really Crazy About Speed (ADVANCED)

A commenter on my YouTube video turned me on to this company that sells products that get you the fastest cellular speeds, including on home 5G gateways.

If you have the ARC-XCI55AX gateway, it turns out that you can hack it to add an external antenna! That would really maximize your data rates.

If, like me, you have the ASK-NCQ1338/FA/E gateway, you can’t attach an external antenna. However, you can put your SIM card into a different router that can handle an external antenna.

Needless to say, do these at your own risk! I’m sure these would invalidate any kind of warranty on the device. I’m way too scared to try these because I work from home and can’t afford to have my Internet go down. But, these are some pretty cool ideas!

Oh, and here’s an article from that same company on how to tell where your 4G and 5G cell towers are.

Verizon 5G Home Internet 90 Days Later

Wondering how Verizon 5G Internet is holding up after 90 days? Watch the video below: